AUSTRALIAN ASSOCIATED PRESS
  • TRUSTED
  • ACCURATE
  • IMPARTIAL
DONATE SUBSCRIBE
  • award and prize

Frost & Sullivan Announces Return of the Customer Service Industry “CC Awards”

PRNewswire September 19, 2023

Frost & Sullivan unveils the grand return of ‘CC Awards’ celebrating customer service excellence.

SAN ANTONIO, Sept. 19, 2023 /PRNewswire/ — Frost & Sullivan recently announced the return of the “CC Awards” which identify and honor teams and companies leading the way in creating excellent customer experiences. The CC Awards recognize excellence and outstanding achievement in the customer service sector across five categories:

Frost & Sullivan Announces Return of the Customer Service Industry “CC Awards”
  1. The Mr. Roboto – AI, and Automation
  2. The Get Up Stand Up – Hybrid Workforce
  3. The 9 to 5 – Customer Experience Analytics
  4. The Good Vibrations – Innovative Agent Engagement
  5. The Virtual Insanity – Self-Serve and Virtual Assistant

There is also a bonus Work Hard, Play Hard! category. For this award, applicants are advised to submit a creative 90-second video highlighting what makes their company’s culture unique and their people special. Applicants can click here to learn more or upload a video for consideration. All awards incur a flat $95 nomination fee, regardless of the number of categories selected. All entries must be received by November 8, 2023.

Winners will be announced at the 20th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange in April 2024. For more information, visit the website FAQ or contact events.us@frost.com.

Frost & Sullivan created the CC Awards to recognize those companies who are setting the bar high and putting industry best-practices in place in a time of collapse, disruption, and digital transformation. The consultancy seeks to honor leading companies, their employees and most importantly, their customers.

Best-in-class brands continue to raise the bar for highly personalized and effortless customer experiences in these areas. These experiences help cement long-term customer relationships and build greater brand loyalty and advocacy. As a result, these companies can attract, retain, and grow more customers than their competitors, while keeping service costs lower.

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today’s market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Contact us: Start the discussion.

Contact:
María Celeste Bailo
Corporate Communications
E: celeste.bailo@frost.com
https://www.frost.com/

SOURCE Frost & Sullivan

Keep updated

Latest Releases

Latest News

AAPR aggregates press releases and media statements from around the world to assist our news partners with identifying and creating timely and relevant news.

All of the press releases published on this website are third-party content and AAP was not involved in the creation of it. Read the full terms.

AAP FactCheck

  • Information you can trust
  • Written by trained, experienced journalists using authoritative sources
  • Accredited by the International Fact-Checking Network (IFCN)

AAP FactCheck provides factual, authoritative information Australians can rely on. Accredited with the Poynter Institute's International Fact-Checking Network and adhering to the highest industry standards, our experienced team works to minimise the impact of misinformation.

AAP Photos

  • Award-winning Australian Photography
  • Editorial or Commercial use
  • Subscriptions or one-off licences

Image buyers from all industries rely on AAP Photos. A digital treasure trove of content depicting Australian life, our fully-searchable database contains millions of images from around the country and around the world.

AAPNews

  • News delivered to your inbox
  • Trusted, reliable and accurate
  • Corporate and individual packages available

AAPNews delivers newswire content direct to the public. Choose from a number of subscription models to not only gain access to high-quality fact-based news on your desktop or mobile device, but also to show your support for Australia's only not-for-profit newswire.

Newsroom

  • The wire – up to the minute news at your fingertips
  • Feeds delivered to your CMS
  • Agenda – AAP’s planning and events tool

Get the news feed your organisation needs, with AAP offering extensive coverage of news, courts, politics, sports, finance and the arts. Take advantage of AAP’s partner content to get the international news that matters to your business, with news feeds delivered via multiple channels including API and FTP.